Opticians
Dispensing groups where conversion, recall, clinical throughput and private mix decide the year. We put a single operating standard through every practice.
6/6
Operating partner · Multi-site healthcare
The performance is already in the operation.
We help optician, pharmacy and veterinary groups unlock the margin, capacity and control sitting inside the sites they already run — then use that system to grow.
The leak
Most groups don’t have a performance problem. They have a consistency problem.
The best site already knows how to roster, convert, recall and hold cost. The rest of the estate leaks that knowledge every week — in labour, in conversion, in wait times, in the week that never quite repeats.
The best site
Already knows how to roster, convert, recall and hold cost. That knowledge sits in one manager’s week.
The other eleven
Close enough to look fine in a monthly pack. Far enough to leak labour, conversion and time, every day.
The leak
Not a mystery. A missing operating system — so the group pays for eleven slightly worse versions of a week it already knows how to run.
Sectors
One operating standard. Three kinds of estate.
Pharmacy
Multi-branch pharmacies where labour, services mix, waiting time and contribution vary by site. We make the numbers visible — then make them move.
Veterinary
Practice and hospital groups where consult flow, utilisation, client experience and site P&L should compound, not drift. Control that survives the next acquisition.
Mandate
Six things a group already pays for — and still does not fully own.
01
Cost reduction
Labour, waste, occupancy, procurement. The cost that has been accepted as the way this site runs.
02
Efficiency
Throughput, rostering, clinic flow, repeatable days. More of the diary, less of the scramble.
03
Customer experience
Wait times, recall, continuity. The experience the best site already gives — available everywhere.
04
Sales growth
Conversion, basket, private mix, services. Growth from the demand you already see.
05
Operational control
Weekly numbers, named owners, a meeting that decides. So the group is run, not just reported.
06
Expansion & acquisition
A playbook new sites land into. Diligence on the operation, then integration that holds.
The ninety days
We diagnose, we install, we stay.
01
Diagnose
Two weeks on the numbers, the diary and the floor. Where the best site is already 6/6 — and where the estate is not.
02
Install
The week the best site already runs, written down and running everywhere. Named owners. A meeting that decides.
03
Stay
Weekly numbers until it holds — including the sites you buy next. An operating partner, not a report.
Fit
Who this is for.
A fit
- Multi-site already, or about to be.
- The numbers exist; they are not used to run the week.
- Someone at the centre will own the operating system.
- Acquisitions should land into a system, not a hope.
Not a fit
- You want a slide deck, a brand refresh, or a market study.
- There is no appetite to change how the week actually runs.
- The consultant is expected to leave before the numbers move.
- A single site, with no plan to become a group.
Conversation
Tell us about the group.
A short note is enough. We’ll come back with a view on whether an operating partner is the right seat — and what the first ninety days would look like.
seamus@sixmetres.co.uk