01
Reduce cost
Identify unnecessary spend, duplication and operational waste — creating savings that can be reinvested in the business.
6/6
Operating partner · Multi-site optical groups
Commercial success through exceptional patient care.
We help multi-site optical groups improve performance across their entire estate — increasing capacity, conversion and consistency, while protecting the quality of patient care.
Simpler operations. More capacity. Ready to grow.
The Opportunity
Most groups don’t have a performance problem. They have a consistency problem.
The best branches already demonstrate what’s possible — in volume, conversion and exceptional patient care.
Across the wider estate, that potential is often lost through empty appointment slots, inconsistent customer journeys and operational processes that make it harder for teams to deliver their best.
Six Metres helps identify what’s working, understand what’s holding other branches back, and turn proven performance into a repeatable standard.
Where we create value
02
Release capacity
Remove unnecessary activity and simplify processes, giving colleagues more time to serve patients.
03
Improve performance
Turn better operational execution into improved conversion, sales, margin and profitability.
04
Enable growth
Build the operational capability to open, acquire and integrate branches without unnecessary complexity. The operating model that works today may not be the one that works as the estate grows.
How we work
Understand. Align. Measure. Improve.
A cycle, not a one-off project. Understand the estate, agree the plan, put the numbers on it, then change it — and look again.
01
Understand
Listen, visit branches, review data and diagnose bottlenecks.
02
Align
Agree an implementable plan with the leadership team.
03
Measure
Put the numbers on the plan. A baseline for cost, capacity, customer and control — so improvement is visible, not assumed.
04
Improve
Implement the agreed changes, track them against that baseline, and make the improvement last.
Who are we?
With over 30 years Senior Leadership experience in Optical, Healthcare & Retail, we understand the reality of running complex multi-site businesses, not just the theory.
Experience that goes beyond the theory.
Six Metres was founded by Seamus Anderson, following 13 years at Boots, including eight years in optical operations leadership.
His experience spans multi-site operational performance, workforce planning, operational governance, cost reduction, process improvement, technology implementation and organisational change.
Having worked inside a complex, customer-facing optical business, Seamus understands the challenges of translating a good idea into consistent execution across an entire estate.
Optical is different. It puts healthcare, retail, clinical capacity and commercial performance into the same customer journey. Improving one part should make the whole estate better — not just the metric in front of you.
The 6/6 Review
A clearer view of the opportunities within your business.
A structured operational review of your optical estate, identifying opportunities to reduce cost, release capacity, improve customer experience and strengthen operational performance.
01
Cost
Where are you spending more than you need to?
02
Capacity
Where is valuable colleague time being consumed?
03
Customer
How much time is genuinely being spent with customers?
04
Control
Where are processes inconsistent, duplicated or unnecessarily complex?
The result is a practical, prioritised improvement plan — we’re not here to give you a 100-page report and leave you with the implementation. We’re here to work alongside you.
Questions
- Who is it for?
- Optical groups, particularly multi-site owners and leadership teams.
- What does it involve?
- Data review, leadership discussions, branch visits and process observation.
- How long does it take?
- Dependent on the size of the business.
- What do I receive?
- A prioritised improvement plan, quantified opportunities where possible, and recommended next steps.
- What happens next?
- A conversation about implementing the agreed priorities, with no obligation to proceed.
The 6/6 Review
Talk to us about a 6/6 Review.
Tell us a little about your business and what you’d like to improve. We’ll come back to discuss your priorities and whether a 6/6 Review is the right starting point.
seamus@sixmetres.co.uk